Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Methodology, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Methodology as responsible for the personal information.
  • Events outside Methodology's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Subscriptions must be paused or canceled at least 1 week prior to your next delivery.
  • Methodology reserves the right to amend any information without prior notice.
  • Methodology is not responsible if your cooler is stolen.
  • A one time $10 fee will be charged for any delivery address or window changes made after 9pm two days before a delivery.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Methodology, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Methodology for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Methodology as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and to personalize your service. The information you provide is only available to Methodology and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Methodology to delete or correct the information held about you. By accepting the Methodology Conditions, you agree to the above.

Force Majeure

Events outside Methodology's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Methodology is released from Methodology's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Methodology's property until full payment is made. The price applicable is that set at the date on which you place your order. If you are under 18 years old you must have parents' permission to buy.

All transfers conducted through Methodology are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

Methodology uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Methodology without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Methodology we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Methodology reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Methodology has the right to cancel the order and refund any amount paid in the best way. Methodology shall also notify the customer of equivalent replacement products if available.

All inquiries: help@gomethodology.com

 

Subscription Policy

We do not offer refunds at this time.

For each week of food, you'll be charged on the Wednesday prior to the delivery week. This gives us 3 business days to address issues related to failed credit card charge attempts prior to your delivery going out on Monday.

To pause or cancel your subscription, you must email help@gomethodology.com at least one week prior to your next delivery date. Cancellations less than one week prior will result in a full charge.

 

Delivery Charges

If our driver arrives at your delivery location and there's nowhere we can safely drop off your cooler, you'll be charged $12 for the second delivery attempt.

If you make changes to your delivery address or window after 9pm two days before your delivery, you'll be charged $10 for the change.

 

Cooler Service Charges

We offer free cooler and ice service for your convenience. Every time we drop off a new cooler, we can pick up previous coolers and ice so they can be reused. Upon canceling your subscription, you can keep your coolers or arrange for us to pick them up.

 

Cooler Safety and Theft

You must provide us with a safe place to deliver your cooler. We are not responsible for the cost of food if your cooler is stolen. We offer key service to all our customers so that we can drop your cooler off inside your front door or lobby.