PART TIME JUNIOR A.M. DISPATCH
We’re looking for someone who can thrive in a fast-paced, ever-changing environment while remaining calm and clear-headed under pressure. As a Jr AM Dispatch, you’ll play a key role in triaging between our Customer Happiness Team, Operations and Logistics/ Delivery. Your core responsibilities include, but are not limited to, identifying drivers’ needs, coordinating drivers’ activities, and maintaining accurate data for reporting. You will also strategize and implement changes around how to fine tune the customer experience on delivery days.
This role is a remote position- open to California, Oregon, Washington State or Massachusetts residents.
Part time (paid hourly)
Sunday and Wednesday from 4PM to 8PM PST
Monday and Thursday from 5:30AM to 2:30PM PST
THE IDEAL CANDIDATE
Required: 1 year minimum of dispatch and logistics experience. Prefer candidates with food delivery dispatch experience or expediting.
Passion for nutrition, fitness, and leads an active, healthy lifestyle
Has excellent oral and written communication, and communicates with composure even under pressure
Has a career history that reflects loyalty and trustworthiness
Can prioritize simultaneous tasks and is a master of time management
Technically proficient in Mac & PC, Microsoft Suite, G-Suite, with particular emphasis on excel and google sheets
Strong attention to detail
Embraces challenges and identify solutions, not just problems
ROLE & RESPONSIBILITIES
Your core responsibility will be triaging between our customer service queue, investigating driver issues, and responding to customers' inquiries over email and, occasionally, telephone. This often involves troubleshooting issues or assisting customers when things go wrong to ensure customer loyalty by listening to their needs and providing prompt resolutions.
Anticipate, identify, and resolve problems that delay order delivery
Assist our Customer Service Manager and Sourcing Manager analyzes and collect key customer feedback metrics to the company
Collect and disperse information regarding ops, logistics, and deliveries between various departments in a timely manner
Reports directly to Customer Service Manager
To apply, email us your resume and cover letter to firstname.lastname@example.org.